Dan Pink on making the workplace richer in feedback

I read a good post from Dan Pink about the workplace is a desert when it comes to feedback. Well worth reading the full article (here: http://bit.ly/eaUVI7 ). Not dissing the level of feedback at SaskTel; we have several programs like he recommends, but it’s a good reminder. 

Dan’s article reminds me of two cool TED videos on gaming culture and how feedback from games can be used for good. There’s a connection here, I can feel it!

 Jane McGonigal on how gaming can improve the world
 Tom Chatfield on how games affect the brain

2 thoughts on “Dan Pink on making the workplace richer in feedback”

  1. What a timely post, right in the middle of the annual performance review season. I really loved Dan’s description of reviews as a “form of kabuki theatre – highly stylised rituals in which people recite predictable lines in a formulaic way and hope the experience ends very quickly.” Spot on in my experience.

    I often find the process disappointing. I think that we rarely give or get honest feedback. We suffer through milk toast versions of understated areas to improve upon and overstated praise for accomplishments. I sometimes hear from colleagues they don’t like giving substandard or top level reviews because of the amount of effort required to substantiate anything at either end of the bell curve.

    Yes, we have feedback programs, and open honest communication as a corporate value, but have not yet developed the culture. Maybe we need more games.

  2. Great comment Mel. It made me think about my own performance review experiences. I’ve focused more on getting good feedback throughout the year. While it’s helped with my own state of mind, it doesn’t make the annual review any better. If anything, it’s more ritualized because I’ve already had quality feedback throughout the year. So now it’s only about how big a bonus do I get — small, really small, or slightly more than small.

    All this review talk has me thinking of a funny video. I’ll find it and post it up.

    I’m starting to think the gaming angle is a strong one. “Addictive work” instead of “Addictive escapes”.

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